Recently there was article in the New York Times about robotic artificial intelligence placing telemarketing calls with caned responses meant to fool you into thinking you are talking to a human. Sadly,AI has not make it to the point where it can pass the Turing test. The Turing test is a test of a machine’s ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human.. The underlying technology is simply a call center agent pushing buttons on a software soundboard to provide the perfect pitch every time, to persuade you to get more information on a product or service. If they can get you to say yes, You and your call are sold and transferred to a third party for $25-$100 depending on the subject matter. This new technology has improved response rates by mimicking local languages and dialects. Using regional dialects for the North, South, East, and West Coasts markets results in better reception and more trust by the callee’s that may be bias against other cultures. This also allows for lower cost ESL “English as a Second language” workers in the call center improving overall profitability. If your fronting call center could improve results with a perfect pitch every time, give the guys over at http://www.freevoiceusa.com a call. They can get you going.
Telemarketers give way to Robots (or do they?)
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