Search for the recording by Lead, go to – Lists – Search For A Lead
You may search by Vendor ID: Phone: Alt. Phone search: Lead ID: Status: List ID: User: First: Last: Lead ID: or Phone Dialed:
Search for a recording by User, Go to Users – Show Users – STATS
Set the day or week to look for the recording and view all recordings under RECORDINGS FOR THIS TIME PERIOD:
Click the URL to download the file
Reblogged this on Guides to Call Center Management Stratagies .