Tag Archives: telemarketing

Phone system Call Logic for Selling Leads

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Lead generation is the hot new industry in telemarketing. Selling leads for health insurance, student loan debt, and mortgages is a hot and expanding rapidly in 2015. The process is simple with a few variations,but you will need a specialized call center provider that can not only hold and transfer, but create 3 way calls that allow your agent to exit and take another call while the fist cal stays on as long as it needs to and is all recorded and stored in and easy acess database.

These are the 3 processes that are used to sell leads to closers.

1. Fast Unattended Transfer
Scenario:
– Agent has customer on call
– Agent Transfers Caller to Closer

2 . 3 way Call to Closer
Scenario:
– Agent has customer on call
– Agent initiates 3 way call that rings Closer
– Agent briefs closer with customer present
– Agent leaves 3 way call

3. Private with Closer
Scenario:
– Agent has customer on call
– Agent hold customer and calls Closer
– Agent Picks up customer and introduces closer
– Agent leaves 3 way call

I love to talk call centers. If have any questions about call center strategies on any provider, call me between 8-5 PST at 714-499-9003. I am the trainer at Freevoice and provide unlimited support on Call Center Solution starting at $99 a month for 100 lines. Our solution will Queue inbound calls, and will place outbound calls in predictive or ratio mode when your agents are waiting.

Telemarketers give way to Robots (or do they?)

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Recently there was article in the New York Times about robotic artificial intelligence placing telemarketing calls with caned responses meant to fool you into thinking you are talking to a human. Sadly,AI has not make it to the point where it can pass the Turing test. The Turing test is a test of a machine’s ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a human.[2]. The underlying technology is simply a call center agent pushing buttons on a software soundboard to provide the perfect pitch every time, to persuade you to get more information on a product or service. If they can get you to say yes, You and your call are sold and transferred to a third party for $25-$100 depending on the subject matter. This new technology has improved response rates by mimicking local languages and dialects. Using regional dialects for the North, South, East, and West Coasts markets results in better reception and more trust by the callee’s that may be bias against other cultures. This also allows for lower cost ESL “English as a Second language” workers in the call center improving overall profitability. If your fronting call center could improve results with a perfect pitch every time, give the guys over at http://www.freevoiceusa.com a call. They can get you going.

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